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Get technical assistance, resolve portal syndication issues, and explore step-by-step guides for WebProp.
Support Channels
Choose the best way to connect with our dedicated customer support and engineering team.
Technical Support Helpdesk
For bug reports, portal syndication diagnostics, account permissions, and billing questions.
- Availability
- Monday – Friday: 08:00 – 19:00 (Local Time)
- Target Response Time
- < 2 hours on Professional & Enterprise
Documentation & Guides
Comprehensive video tutorials, portal configuration manuals, and real estate pipeline setup guides.
- Availability
- Self-service 24/7/365
- Target Response Time
- Instant access
Broker Emergency Line
Fast-lane messaging assistance for real estate agents actively showing properties in the field.
- Availability
- Monday – Friday during business hours
- Target Response Time
- < 30 minutes for active brokers
Dedicated Account Manager
Direct point-of-contact for multi-office brokerages, corporate franchises, and custom migrations.
- Availability
- 24/7 Critical incident coverage
- Target Response Time
- < 1 hour SLA guarantee
Service Level Agreements (SLA)
Guaranteed response times and support tier breakdown based on your active plan.
Basic Plan
Target Response TimeWithin 24 business hours
Standard business hours
- Email support desk ticketing
- Complete access to knowledge base & video guides
- Automated system status notifications
Professional Plan
Target Response TimeUnder 4 business hours
Extended business hours
- Priority ticketing queue
- Assisted portal syndication diagnostics
- WhatsApp agent messaging channel
- Quarterly portfolio health checks
Enterprise Plan
Target Response TimeUnder 1 hour (Critical incidents)
24/7 Critical incident coverage
- Dedicated Technical Account Manager
- Custom API and webhook integration assistance
- Quarterly custom onboarding & team workshops
- 99.9% uptime Service Level Agreement
Frequently Asked Support Questions
Quick answers to common questions about portal sync, mobile app access, and team administration.
If a listing is delayed or shows discrepancies on third-party portals (such as Immobilienscout24, Idealista, or Homegate), email [email protected] with the Property ID and portal name. Our portal sync engine runs continuous verification cycles, and our team will audit the XML/API payload within 2 hours.
Enterprise customers have access to our 24/7 emergency escalation hotline for critical outages. For Basic and Professional customers, system-wide infrastructure and portal feed health is monitored 24/7 automatically.
Yes. We offer automated CSV and Excel import tools for your property portfolio and client database. Professional and Enterprise teams can request white-glove assisted data migration through their support manager.
Agency administrators can invite new agents directly from the Team Management tab inside WebProp. If your plan reaches its user limit, you can upgrade your plan seamlessly with instant prorated billing.
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